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Response from the owner
un an plus tôt
Hello Alexis, First of all, we would like to express our most sincere apologies for the …Hello Alexis, First of all, we would like to express our most sincere apologies for the disappointing experience you had during your stay with us. Your comments, although difficult to read, are valuable because they allow us to improve. We recognize that your experience is not at all representative of the quality of service and products that we wish to offer to our customers. Recently, due to great difficulty in recruiting staff, we have had to face some unusual challenges. In addition, this summer has been particularly complex for us. That said, this in no way justifies the dysfunctions you observed. Despite all our efforts, we are aware that many points need to be reviewed and improved. Please be assured that we take your feedback very seriously and will work tirelessly to rectify any deficiencies. La Siberienne has always aimed to provide exceptional service and products, and it is painful for us to know that we have disappointed a customer. We sincerely hope that you will give us a second chance and give us the opportunity to show you the true vision of La Siberienne, the one that our regulars have appreciated and supported since our beginnings. Thank you again for your frankness, and we are determined to do everything possible to remedy these inconveniences: the team will be completely renewed.More
