E.Leclerc MOISSELLES

Name: E.Leclerc MOISSELLES
Address: 1 Rte nationale, Moisselles, Île-de-France, France
Telephone: +33139353939
Rating: 4.1

5303 notes

N°1 de 4 restaurants de fruits de mer à Moisselles

Ouvert maintenant 08:30 - 20:30

1 Rte nationale

Moisselles, Île-de-France, France

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E. Leclerc MOISSELLES est si bien placé qu'on peut y accéder en utilisant n'importe quel transport. Dans ce lieu, les clients peuvent goûter un parfait fascinant. Consommez un vin délicieux qu'ils offrent ici. Un personnel instruit vous recevra chez cet endroit tout au long l'année. Un service spectaculaire est toujours un plaisir. Les utilisateurs de Google ont récompensé E. Leclerc MOISSELLES de la note de 4.1.

Avis d'utilisateurs sur les plats et les services

flash

galerie marchande

scan

centre culturel

les rayons sont

centre commercial

cata

lumineux

et bien achalandé

faire ses courses

Voir toutMoins

Evaluations des E.Leclerc MOISSELLES

Google

(4,1/5)

5303

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Service Temporairement Indisponible Merci de réessayer plus tard.

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Dramane SANGARE (0120) 10 mois plus tôt sur Google

ça s'est très bien passée en tout cas pour moi tout ce que je puisse dire

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Anne-Marie Durand 2 années plus tôt sur Restaurant Guru

Mon magasin préféré.
Je recommande, je ne vais plus au carrefour saint Brice trop cher et toujours vide.

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carole hidé 9 mois plus tôt sur Google

Hello E.Leclerc Moisselles team, I am using my right of reply following your response of 02/15. Thank you also for FINALLY taking the time to respond to me. There was a time, not so long ago, when the customer left a negative review following a quality problem with a product, a quality manager took the time to telephone the customer to make a commercial gesture (via the customer card). loyalty) without having to return to the store to waste time and/or gasoline. Too bad this protocol no longer exists! Concerning warped and therefore unconsumable food products, I assure you that the problem comes from you and NOT from the customer's fridge as I have heard. Indeed, if every morning the quality department removes warped products, as your manager told me, it is because your fridge is malfunctioning and NOT THE REVERSE! I suppose and I hope that you would not put already warped products on the shelves but it is highly questionable that you find them in your fridge every morning ‍ In short! Regarding the credit, NO it is not the same as a refund, once again STOP taking your customers for fools!?! This commercial strategy of having credit forces the customer to buy from you! I think it was the least I could do to get my money back after this mishap. Concerning the cheese rolls, unfortunately, that day, it was not the only warped product in this department but I wanted to verify the statements of your manager who told me that no product in this condition was present in his department ...well yes ‍‍‍ like every time I come from elsewhere, I notice the same thing We should think about changing the quality department agents Before I took 30 minutes to do my shopping now it's more than double, time to check the dates, the condition of the products, the price and despite that, it's still not going well! Concerning the display of prices, given the number of customers who realize this and warn you through Google reviews, the problem is not resolved and has been going on for a long time, so you can always give the same answer but the The observation is obvious, Leclerc Moisselles customers are being ripped off on prices and nothing changes. We can therefore deduce that these are deliberate errors. And I'm not even talking about the people who don't realize it, or those who realize it and waste their time after shopping to waste time at reception to claim their dues. Everything is done so that the customer gives up (wear) and turns on his heels. Regarding loyalty, it is indeed regrettable after 30 years but: - a satisfied customer = a loyal customer - a dissatisfied customer = a customer who asks questions and looks elsewhere - an angry customer = a customer (or even more because he talks about it to those around him) who goes to the competition. It’s in the logic of things. You should take your share of responsibility and question yourself because this situation is the result of your inertia or even your incompetence in solving your problems. Cdlt Caroline hennion Message for customers: Run away ‍, there are other large stores in the sector, which still have a little consideration for their customers, especially when they are the ones at fault!

Response from the owner 7 mois plus tôt

Madam, during your visit to our reception, you had to deal with our delicatessen cheese cut manager who sells the product: Parmentier which you deemed unfit for consumption. In view of the more than exceeded deadlines for returning a fresh …Madam, during your visit to our reception, you had to deal with our delicatessen cheese cut manager who sells the product: Parmentier which you deemed unfit for consumption. In view of the more than exceeded deadlines for returning a fresh product (E.Leclerc national return charter available on our site) the latter has decided to satisfy you by validating a credit. Given the frequency of your visits to the store, I think that this credit amounting to a little over €8 is easily usable and does not represent a withholding of money on our part and any desire to harm you financially. I remind you for all intents and purposes that we are a reseller of this product, we do not do the packaging and even less the production. Furthermore, when purchasing the product 3 weeks earlier, it was not inflated, these are your words. We cannot therefore be held responsible for a product that is inflated 3 weeks after purchase. Especially since we have not had any quality feedback from our customers on this product which is sold in excess of 50 units per week. Concerning our cold rooms, they are brand new and were changed in April 2023, the sales furniture is just as new, we have no problem with respecting the cold chain and the storage of our fresh products. Here again, given the number of products that pass through our refrigerators and are furnished fresh, if we had a problem with respecting the cold chain there would have been much more dissatisfaction and returns from our customers. In addition to your previous message, you now indicate that you would have appreciated being called by a quality manager but also benefiting from a commercial gesture. You had an exchange with our manager who manages the department and benefited from a credit, the subject was therefore closed and now you are reviving this situation. Your expectations are completely inconsistent with the problem encountered. Furthermore, the aggressive tone used in your writings is completely unacceptable and disproportionate, just as much as your words are deliberately misleading for our customers with the aim of harming us. We therefore reserve the right to seek compensation for any damage suffered. Greetings. The E.Leclerc Moisselles Management.More

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