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Response from the owner
2 mois plus tôt
Hello Jules, Indeed, we kept the kitchen open longer for you and the waitress told us "a very nice group has just arrived", so the chef decided to add some burrata to please …Hello Jules, Indeed, we kept the kitchen open longer for you and the waitress told us "a very nice group has just arrived", so the chef decided to add some burrata to please you to end his week on a little bonus. Your message touched the team because we had a pleasant time with you. The only remark made by the waitress was not to go beyond the terrace onto that of our neighbor in order to respect the terrace charter of the city of Rouen. In fact, the municipal police come by very often and we can lose our terrace and suffer a heavy fine. The vast majority of catering professionals would have reacted the same. What a shame to tarnish the good time when we are only respecting the law and our neighbors. Finally, this comment touches us all the more because it highlights the asymmetry between our team doing the maximum for you, respecting the rules and your negative comment. I hope that this response will clarify the event, that your empathy for the situation will arise and that this asymmetry previously mentioned will affect you as much as it affected us. Perhaps your perception of the situation will even change during this Easter weekend. Wishing you good luckMore
