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Response from the owner
2 mois plus tôt
Good morning, We are sorry to learn that your experience at La Tomate Verte did not meet your …Good morning, We are sorry to learn that your experience at La Tomate Verte did not meet your expectations, and we understand your dissatisfaction. Welcoming our customers with the greatest care is at the heart of our priorities. However, allow us to explain the situation to you. Your comfort and safety, as well as that of your children, are aspects to which we attach great importance. For this reason, we have defined specific rules regarding the installation of strollers, in order to comply with safety standards in our establishment. In certain areas, the configuration of the space does not guarantee smooth and secure circulation for our teams as well as for our customers. When you arrived, we did our best to offer you a table in a suitable room, while informing you of the time constraints linked to a later reservation. We are sincerely sorry that this solution did not meet your expectations. We have also taken note of your comments posted on social networks. While we are always open to constructive feedback that helps us improve our services, we regret that this misunderstanding has resulted in an interpretation that does not reflect our intentions. Our goal is above all to guarantee a pleasant and secure experience for all of our customers. We hope that you will understand our position and that we will have the opportunity to welcome you again in more satisfactory conditions. With all our apologies and most respectful greetings, The La Tomate Verte team More
