Bagno Kilauea

Thank you for your Top rating!

We are sorry Luca for this two-star rating which is not supported by a review that motivates such dissatisfaction. …We are sorry Luca for this two-star rating which is not supported by a review that motivates such dissatisfaction. However, we feel like replying with enough certainty in knowing who we are relating to and what the alleged motivations are. Unfortunately, it is not our fault that the sudden bad weather on Saturday forced many of the customers present to end the aperitif prematurely. We would like to say that it is in our interest to try to satisfy everyone's needs, always, while giving priority to customers who book. For this reason, having to manage an evening with a full restaurant, it was essential for us to begin preparing the room, especially in conditions like Saturday where bad weather forced us to reorganize the logistics of the room. If the problems generated by this situation were so insurmountable, you could still make your complaints at the cash register, and not after the fact, in front of a screen, without giving any type of reason.More

Thank you for the wonderful review and rating! Happy to have you as loyal and above all satisfied customers!