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Response from the owner
10 mois plus tôt
Hello Marion, First of all, we are sorry that your experience did not go as planned. We …Hello Marion, First of all, we are sorry that your experience did not go as planned. We understand that wait times can be long on Saturday mornings, and we apologize for the inconvenience. The quality of our chai lattes is generally very appreciated, what you have noticed is indeed abnormal. Our staff that day should have replaced you immediately, this is what we do in the rare cases where a product does not give complete satisfaction. As for the unpleasant attitude, this is unacceptable and does not resemble the image of Kargo Kulte at all. We are committed to providing courteous and professional service to all of our customers, and we are sorry that you did not have this experience during your visit. We would like the opportunity to welcome you again and regain your trust by offering you a pastry and the drink of your choice, carefully prepared by our barista. If you would like to discuss your experience further or if you have other comments to share, do not hesitate to contact us directly by email at [email protected] or at 04 37 66 32 16. Jean de Kargo KulteMore
