Hotel Asteria Venray

Dear Nathalie Duret, First we would like to thank you for your recent visit and for sharing your experiences. We greatly appreciate you taking the time to give us your feedback about your stay in our hotel. We are sorry to read you had to wait for 20 minutes outside, we apologize for the inconveniences! At our breakfastbuffet you're able to find the orange juice next to the coffee machine, we are sorry that this was not entirely clear to you. We hope you will give us a second chance and that we may welcome you again. So we can show you that a stay at our hotel can also be worthy of 5 stars. Kind regards, Team Asteria

Hello Arne Dröge, First of all, we would like to thank you for your recent stay and for your feedback. We appreciate you sharing your experiences with us, this gives us the opportunity to make necessary improvements and optimise our product. We understand your stay was not a good experience due to the issues you mention in your review. Please accept our sincere apologies for the inconveniences. This is not not up to our normal standards. We will take care of the technical issues which have not yet been fixed with our technical department. We will definitely discuss your comment regarding the pillows with our housekeeping, they should have seen and solved this before you arrived. This also applies to the coffee machine. Once again our sincere apologies, hopefully this response shows that we take your complaints very seriously. We understand you may not recommend us after this experience. But if you give us a second chance, we will do everything we can to show you that a stay at Asteria can also be worth 5-star! Kind Regards, Team Asteria