Flower Hotel & Resort

Dear Deeqe, Thank you for sharing your wonderful experience at our spa facility in Garden Flower. We are thrilled to hear that you and your mother enjoyed a memorable massage session with Kadek Kurnia. It's delightful to know that Kadek provided exceptional service, answering your questions and ensuring your comfort throughout the experience. Our team takes great pride in providing personalized and professional service to all our guests, and it's always rewarding to receive such positive feedback. We look forward to welcoming you back to Garden Flower for another rejuvenating spa experience.

Dear Marta, Thank you very much for taking the time to share your experience at Flower Hotel. We are thrilled to hear that you had such a wonderful stay with us and that our facilities and services exceeded your expectations. Your compliments about our clean and comfortable rooms, delicious food offerings, inclusive drinks selection, and the beauty of our resort are truly appreciated. We are also grateful for your suggestion regarding diet coke availability, and we will certainly take it into consideration to enhance our guest experience in the future. It brings us great joy to know that our staff's hospitality and attentiveness contributed positively to your holiday. We will be sure to pass along your kind words to the reception team, who went above and beyond to assist you during your stay. We look forward to the opportunity of welcoming you back to Flower Hotel in the future.

Dear Naomi, Thank you for sharing your detailed feedback with us. We are delighted to hear that you found our wait staff, particularly Romina, and our receptionists and concierges to be excellent in assisting with your needs. It’s wonderful to know that you are enjoying the meals and overall ambiance of Flower Hotel. However, we sincerely apologize for the issues you encountered with the smart TV and the safe in your room. Please be assured that we will address these concerns immediately. Our maintenance team will look into the TV issue, and we will ensure that someone proficient in English assists you with the safe. We appreciate your patience and understanding, and we are committed to resolving these matters to enhance your stay. Should you have any further needs or concerns, please do not hesitate to contact our front desk. We hope to make the remainder of your stay as enjoyable and comfortable as possible.