Giselda

Introduction to the reply; an almost daily customer, who has never written a positive review before despite having been using us for years, does not accept being treated like all the other customers and takes revenge like this. How bitter. …Introduction to the reply; an almost daily customer, who has never written a positive review before despite having been using us for years, does not accept being treated like all the other customers and takes revenge like this. How bitter. Dear Eugenia, starting from the assumption that the take away cappuccino from Giselda has cost 2.50 euros for many years, the need for the surcharge arose precisely from the enormous demand of local US customers for takeaway drinks in suitable containers. These containers have a cost, which we think is right to pass on to the customer. Obviously, the foreign customer, accustomed to the 4 dollars at Starbucks, does not think he should complain. Differently, although rarely, it happens for some Italians, who still struggle to accept the increase in all administration costs. Not bad, we are here to reply like many of our colleagues.More