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Response from the owner
9 jours plus tôt
Dear Mr. Giovanni, We offer you our most sincere apologies for what happened. We have already taken steps to resolve the situation and confirm that it was a substitution of …Dear Mr. Giovanni, We offer you our most sincere apologies for what happened. We have already taken steps to resolve the situation and confirm that it was a substitution of flavors which, unfortunately, caused the problem you reported. We deeply regret the resulting inconvenience, especially considering your dietary needs. As for the girl in question, her lack of professionalism and inappropriate behavior were taken very seriously. We assure you that we are evaluating the situation and will take the necessary measures to ensure that incidents of this type do not happen again. We hope to be able to serve you again, guaranteeing the quality and attention that you, like all our customers, deserve. Best regards Mirko Bellasio Ice cream gala More
