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Response from the owner
11 jours plus tôt
Hello Siobhan Olajide, Thank you so much for reaching out and sharing your experience with us. We truly …Hello Siobhan Olajide, Thank you so much for reaching out and sharing your experience with us. We truly appreciate your feedback, as it helps us improve and ensure every visit to Five Guys is a fantastic one. I'm sorry to hear about your recent experience at our Ajax location. This is not the level of service we strive to provide, and your concerns are being taken seriously. We are committed to maintaining high standards of food safety and customer service, and your feedback will be shared with the team at the Ajax location for immediate review. Your suggestion to check the security footage will be considered to ensure that such incidents do not happen again. Thank you once again for bringing this to our attention. We hope to have the opportunity to serve you better in the future. Best regards, The Five Guys TeamMore