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Response from the owner
11 jours plus tôt
Hello Luise, It's a shame to hear that your visit with us wasn't quite to your liking. We understand that a wide range of options can sometimes be overwhelming. At Five …Hello Luise, It's a shame to hear that your visit with us wasn't quite to your liking. We understand that a wide range of options can sometimes be overwhelming. At Five Guys, we believe it is important to offer our guests a variety of options to tailor their meal to their individual preferences. Our ambience should be somewhat reminiscent of the typical American diner - after all, Five Guys was founded by five brothers and their father in Virginia, USA. We think this gives our restaurant a unique feel, but we also understand that it's not for everyone. Regarding the service, we regret that you did not feel completely welcome. We strive to provide every guest with a pleasant experience and are always ready to help with the decision-making process, especially when visiting us for the first time. We would be happy if you would give us another chance so that we can show you how good a visit with us can be, even if you feel a little overwhelmed at the beginning. Best regards, Your Five Guys teamMore
