Enoteca Bevi Bene - Wine Shop

Dear Mrs, my intention was not to give her an economics lesson, but simply to point out that we cannot give away packages that cost a lot (because we also care about the …Dear Mrs, my intention was not to give her an economics lesson, but simply to point out that we cannot give away packages that cost a lot (because we also care about the quality of the products used for packaging) on ​​small amounts, because we would completely lose the profit, the prices they are all on display including those in the gift boxes. To my kind explanation of why the gift packages are paid for, his response was that it would be nicer to charge more for the products and give the packages as gifts, perhaps it would be nicer but it would be incorrect, we prefer to let the customer choose whether to package or not the product, paying for the service and not duping customers, as you perhaps would have preferred. We choose to have honest prices and then give various packaging options, free or paid for, for those who need it, who may not agree but this does not authorize rudeness. As far as the dog is concerned, what can I say, there are loyal customers who spend half an hour in the shop being "annoyed" by Giacomo, who among other things usually sniffs everyone who arrives but then, if he doesn't give confidence, he walks away, it's unlikely that he was around her for so long as to annoy her, but if it really had been like that I apologize but, being a puppy, we are still educating him. If he really couldn't tolerate the presence of the dog he could have told us and we would have locked him in the office, unfortunately we understand that not everyone loves animals, sometimes you just need to communicate (without shouting or yelling) to make yourself understood.More