Doraku

First and foremost, I want to make it clear that the staff at Doraku, whom I deeply trust, are not discriminatory in any way. …First and foremost, I want to make it clear that the staff at Doraku, whom I deeply trust, are not discriminatory in any way. Many of our staff members have been working with us for over a year, and I know how hard they work and how sincerely they engage with our customers. I have spoken with the staff involved regarding the situation during your visit. From my perspective, they did everything they could to assist you to the best of their ability. That said, I deeply regret that your experience was unpleasant. The responsibility for any shortcomings in the operation of our store lies with me, not with my staff. I sincerely apologize for the discomfort you experienced. With my deepest apologies, Erika Tokuyama Owner, Doraku Reply: Despite the discomfort you felt, we appreciate hearing that you have enjoyed our food in the past. We will continue to strive to provide fair service and a pleasant experience for all our guests, and we will make further efforts in staff training.More