Domino's Pizza Roden est proche de Speelgoedmuseum Kinderwereld (Toy Museum Children's World). La livraison de plats est un atout majeur de ce restaurant. Les clients n'apprécient pas vraiment prendre une pizza au salami à Domino's Pizza Roden. Un personnel gracieux est la seule chose qui puisse gâcher votre soirée dans ce lieu. A chacune de vos visites, vous aurez droit à un service spectaculaire. Dans cet endroit, les visiteurs peuvent apprécier une atmosphère confortable. Mais les utilisateurs de Google n'ont pas donné une note élevée à ce restaurant.
Last month, January, we were treated incredibly rude by the manager at Domino's location at 22 Raadhuisstraat in Roden. We are at our office in Roden and wanted to order a pizza. The pizza arrives fairly quickly after our order. To my surprise, there was a hair in the pizza. And not just any hair, a very long brown one. Throughout the entire pizza and cheese. The pizza is therefore completely inedible. Can happen! I like to solve it with the restaurant, and it seems logical that I will be offered a new pizza immediately. Unfortunately, this was not the case.
First a girl answers the phone. Still cheerful I tell my story. The girl does not believe me and asks if I can come to the restaurant with the pizza to show it, if there is really a hair in it, I get a new pizza. I explain to her that I am in the office and we have a pizza delivered because we are busy at work. The girl understands the situation, puts me on hold and goes looking for the manager. After 5 minutes the girl comes back and explains that the manager is not present and that she will call me back in 10 minutes. This makes me slightly annoyed and ask her why they don't just send another pizza. We are hungry and a new pizza could have been in the oven already.
15 minutes later I still haven't received a call back, so I just call the restaurant again myself. This time I get a guy on the phone. He doesn't know what I am talkiong about so I tell my story for a second time. The boy then passes me on to the manager, who is suddenly present. The manager also knows nothing about it and I can tell my story for the third time, now I am getting irritated. The manager says he sends me a new pizza but I still have to prove that there is really a hair on my pizza by sending him pictures. This is absurd, I tell the manager he can download the photos from my reviews. His response? "I don't feel like helping you any further and you can no longer order food from us". We then ordered food from the local pizzeria and will never return to Domino's.
All this misery could've simply been avoided by sending us a new pizza. Before writing this review, I first tried to reach the head office. This all went very viscous and eventually I was offered a coupon of 1 medium pizza. We do not intend to ever order anything there again, so we have requested a refund. This request was completely ignored so hence my review.