Orient Restaurant Der Express

Dear Mr. Knopp, Thank you for your such positive review. We are pleased that you enjoyed your time in our restaurant and hope to welcome you back soon. …Dear Mr. Knopp, Thank you for your such positive review. We are pleased that you enjoyed your time in our restaurant and hope to welcome you back soon. All the best for you! Also a big thank you to everyone who has already expressed their praise in the previous reviews. More

Dear Mr. Vollhardt, I would like to reassure you that your regular restaurant "Der Express" has continued to be run by me, Ali Zibi, since 2002. I regret that this misunderstanding …Dear Mr. Vollhardt, I would like to reassure you that your regular restaurant "Der Express" has continued to be run by me, Ali Zibi, since 2002. I regret that this misunderstanding occurred during your visit. There were two of them in my restaurant. Your meal with the special request would have cost less than ten euros per person. That wouldn't have covered the cost of your visit. The commitment of my wife and I ensures reasonable prices. By the way, our dining car has 29 seats and not 60-80 as you wrote. My wife, the 'nice boss', has retired from active work in the restaurant. My staff is helpful and friendly. As head chef, I continue to ensure the quality and freshness of our food, as I have done for over twenty years. I hope that despite the misunderstanding you will remain our guest. Sincerely Ali Zibi Dear Mr. Vollhardt, This message was now written by me, the waiter who was there that evening, and passed on unchanged. I thank you for your friendly treatment towards me despite the unfortunate circumstances and emotions. I understand the anger, but I would like to describe my point of view as a person “between chairs”. As you rightly mentioned, I moved from the kitchen to the table several times and communicated vicariously. Unfortunately, I can't remember that an order even ended up on my notepad or in the kitchen. In my memory we only discussed a falafel - halloumi plate deluxe with additional balls. When I gave you the message that this was not possible because it was not economically possible for us, you asked me directly for the bill. Sometimes there was only an order for €17.90 (without drinks) for two customers. For a restaurant with 29 seats today, this represents an order for which we have to ask ourselves the question of profitability. I can also tell you with complete confidence that customer friendliness has always been the top priority at this restaurant. After about 5 years as a waiter there, I would say that this situation was an exception in which we unfortunately could not meet your expectations as a customer. As a waiter, I also regret this. I would like to encourage you to honor us again. I think we will find a solution so you can enjoy our delicacies again. Best regards More