C
Response from the owner
21 jours plus tôt
Thank you so much for your detailed and honest review, and for being loyal customers over the years. We truly appreciate your continued support and your kind words about the quality of our baklava and sweets.I’m very sorry to hear that the service during your recent visit did not reflect the warm and welcoming experience you’re used to. You’re absolutely right greeting our customers, offering samples, and providing helpful guidance are all important parts of the Crown Pastries experience. It sounds like we fell short that day, and I appreciate you bringing it to my attention. I will be reviewing this with the team to make sure our service stays consistent with the standard we aim for.Thank you again for your feedback and for continuing to visit us. We look forward to welcoming you back with the same friendly service you’ve always known from us.Ismail Al-Salha, [email protected]
