CKNB DOUAI

Good morning, Thank you for sharing your experience with us. We take this type of situation …Good morning, Thank you for sharing your experience with us. We take this type of situation very seriously, and we will investigate internally to understand what really happened. Based on the information we have already collected, including the testimony of one of our customers, one of our employees, as well as surveillance camera recordings, it appears that you took photos or filmed our employee during that he was working. In addition, it has been brought to our attention that a WhatsApp group between certain Uber delivery drivers mentions our employee. We would like to remind you that mentioning our employees in this type of group, and posting photos or videos there, is not acceptable and could have serious consequences. We've also received several reports that you, as an Uber delivery person, had a habit of waiting until you had three orders before entering the store to pick them up. This behavior not only harms the experience of our customers, but also the quality of the products delivered, which may deteriorate while waiting to be collected. This also impacts the image of our establishment. Regarding the altercation you mention, our employee assured us that he did not exceed the limits and did not say any inappropriate words. However, if our investigation reveals that there has been inappropriate behavior on his part, we will take the necessary measures. Finally, in the future, we ask that you please pick up and deliver orders on time, instead of waiting in your car for possible additional orders. This will ensure a better experience for our customers and avoid misunderstandings like this. We thank you for informing us of this incident, and we will keep you informed of the follow-up given to this matter following our investigation. Sincerely, The management More