C
Response from the owner
3 mois plus tôt
Good evening Mr Villoz, We are very sorry that your experience at Château de Villa did not go according to your expectations. It is important to us to offer the best products and your …Good evening Mr Villoz, We are very sorry that your experience at Château de Villa did not go according to your expectations. It is important to us to offer the best products and your message particularly touches us. We immediately took the necessary steps with our kitchen team to understand what went wrong on the day of your visit (Tuesday October 8 at 12 p.m.). We were thus able to identify the justified cause of your disappointment and took the necessary decisions to correct the situation and continue to offer the best of our know-how. We sincerely apologize for this unfortunate mishap which fortunately remains particularly rare in our establishment as evidenced by the many positive messages from our visitors. We will not fail to contact you personally to discuss your experience in more detail and we hope to meet you soon at Château de Villa to convince you of our good faith. We wish you a wonderful evening. More
