Unit 4, Southdale Business Park, Southdale Rd, 7441
Le Cap, Cap-Occidental, Afrique du Sud
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Cake Matters
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Cake Matters is an artisanal Bakery and Cake Shop located in Edgemead, Cape Town.
Situated within this beautiful leafy green suburb, we take inspiration from the nature around us to create beautiful works of
edible art.
Our delicious cakes and bakes are the perfect accompaniment to any celebration, no matter how big or small.
Cake Matters always has freshly made cupcakes available to purchase in store and the Owner, Heather-Lee, is ready to meet with you to discuss and create your delicious centerpiece.
At Cake Matters, the quality and delectability (I’m sure that this is real word…) of our products is of paramount importance to us. We use only the freshest and finest of ingredients, we do not mass produce our products, and all of our edible decorations are lovingly hand-crafted by our talented staff. This is why we ask for at least 5 days in which to plan and create your Yummy Celebration Cake.
Request a quotation from us today via our easy-to-use Quotation form.
Cupcakes are made daily, so you should never have to wait for these little packages of scrumdiddlyuptiousness (this one is defs in the urban dictionary).
Please note that we can often sell out of a particular flavour during the course of the day. To avoid any disappointment, pre-order your cupcakes here to ensure that you get the cuppycake fix that you need!
I reached out to Cake Matters via email to order a special cake for my son's 21st birthday, as I live abroad. Initially, they were responsive and agreed to fulfill my request. However, when I tried to confirm the order by contacting them from my foreign phone number, they completely ghosted me. The lack of communication and unresponsiveness from Cake Matters was extremely disappointing. It's unfortunate that what started as a promising interaction ended in such a letdown.
C
Response from the owner3 mois plus tôt
Good morning, Tertia Thank you so much for your Google review. Without it we would not have known that our firewall had been erroneously quarantining emails. Our IT guys have rectified the problem and have released all the quarantined emails. The missed Whatsapp message was totally an error on our part, as it was marked as “read” in error and, therefore overlooked when replying to unread incoming messages. Should you wish to give us another chance in the future, we would like to offer a 10% discount on your next order in way of an apology. I sincerely hope that you have managed to secure your order and that you son will have a wonderful birthday. Kindest regards Heather-Lee Beckley Owner
I did a last minute order. The communication was on par that was just the tip of the iceberg. The service was amazing! When I went to pick up my cake (sorry I don’t remember the lady’s name) she went the extra mile to make sure I was happy with my cake. Even assisted with packing my present and blowing up balloons to surprise my boyfriend! very friendly and welcoming! Will definitely recommend! And by the way the cake was so beautiful we only ate it 3 days after and it was still fresh and delicious Food: 5 Service: 5 Atmosphere: 5