Barbecue, Options végétariennes
Ouvert maintenant
11:00 - 00:00
€€€€
Fourchette de prix par personne CAD 14 - CAD 35
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Allez jeter un coup d'oeil à Reapers Mansion obligatoirement, la recommandation des clients est de se rendre dans ce bar également. Une crevette à la noix de coco cuite à la perfection est le plat le plus savoureux. On vous offrira une bière délicieuse.
Vous aurez de bons souvenirs de CLOUD NINE BAR & GRILL car il est connu pour avoir un bon service et une équipe aimable, toujours prête à vous aider. Payez un prix démocratique pour manger dans ce lieu. La plupart du temps, on trouve ici une atmosphère ravissante. Google lui donne un score de 4.4, vous pouvez donc choisir cet endroit pour y passer du bon temps.
Avis d'utilisateurs sur les plats et les services
Voir toutMoins
Avis des visiteurs des CLOUD NINE BAR & GRILL
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Service Temporairement Indisponible
Merci de réessayer plus tard.
K
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Kirupa Palani
7 jours plus tôt sur Google
Food: 5 Service: 5 Atmosphere: 5
J
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Jaya Jose
8 jours plus tôt sur Google
Service: Dine in Meal type: Brunch Price per person: $40–50 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Boneless Wings and Fries, Clubhouse, Fish Tacos, Fish & Chips, Clubhouse Sandwich
D
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Dot Amiri
7 mois plus tôt sur Google
I can't even begin to express the sheer disappointment my friends and I endured at Cloud Nine Bar & Grill on April 13, 2024. The experience was a catastrophic blend of incompetence, negligence, and outright disrespect. Firstly, the service was atrocious. It was slow, disorganized, and the staff seemed utterly ignorant of basic customer needs. We waited for ages for our orders to be taken, and even longer for them to arrive. We ordered pints and pounds of wings, a simple enough request, but even that was messed up. Two of our party asked for ranch sauce, which our waitress failed to provide. We had to approach another staff member to finally get it, but the ordeal didn't end there. Throughout the night, despite multiple requests, our waitress failed to bring the basic necessity of water to our table. We sat there for hours, parched and frustrated, wondering if our orders would ever materialize. Spoiler alert: they didn't. Despite ordering food, including sizzling fajitas and a brownie, they never showed up. It's mind-boggling how a restaurant can fail so spectacularly at fulfilling basic customer orders. The icing on the cake was the utter disregard for customer satisfaction. When we finally received our orders, they were cold and incomplete. The fajitas weren't sizzling as advertised, and the accompanying tortilla bread was nowhere to be seen. Even when we asked for the missing items, it was met with indifference from the staff. But the disappointment didn't end there. Despite repeated requests, our table went without water for the entire duration of our visit - from 5:30 pm until 1 am! It's utterly unacceptable to neglect such a basic need, especially in a dining establishment. Our “waitress” Laura seemed more interested in wiping down empty tables than actually attending to paying customers And let's not forget about the Saganaki Cheese fiasco. After waiting over an hour, the cheese finally arrived - accompanied by cold, stale bread that had been sitting out for far too long. When I dared to request that the bread be reheated before serving, the waiter dismissed me with utter disregard and took back the Saganaki Cheese and stale bread. Even after speaking to the supposed manager, Sean, there was no improvement. Promises of discounts and expedited service and fresh Saganaki Cheese and fresh bread, fell flat as we waited over TWO HOURS for a dish that never made it back to our table. Overall, the service and experience at Cloud Nine was a complete disgrace. From the ignorant staff to the disorganized management, it's clear that customer satisfaction is not a priority for them and basic customer requests are the last on their list to meet. I would strongly advise anyone considering dining here to steer clear unless they enjoy frustration and disappointment with their meal, night, experience and socializing events. I strongly recommend considering going elsewhere. *****UPDATE****** I just called as requested by the resturaiunt owner and was hung up on by another employee named Sean. Just gets worse and worse. Food: 1 Service: 1 Atmosphere: 1
C
Response from the owner
7 mois plus tôt
Dear Dot Amiri, We are sincerely sorry to hear about the extremely disappointing experience you …Dear Dot Amiri, We are sincerely sorry to hear about the extremely disappointing experience you and your friends endured at Cloud Nine Bar & Grill on April 13, 2024. Your feedback is crucial to us, and we appreciate you taking the time to share your concerns in detail. We apologize for the atrocious service you experienced, including the slow and disorganized manner in which your orders were taken and delivered. Providing efficient and attentive service is paramount to us, and it's clear we failed to meet this expectation during your visit. The mishap with the ranch sauce and the prolonged wait for water and food are unacceptable oversights on our part. We deeply regret the inconvenience and frustration these errors caused you and your party. Rest assured, we will be conducting a thorough review of our service protocols and implementing corrective measures to prevent similar occurrences in the future. Regarding the missing and incomplete orders, as well as the cold and stale food you received, we are truly sorry for the subpar dining experience. Our aim is to serve delicious and fresh meals to all our customers, and we are disappointed that we fell short of this standard during your visit. We are particularly concerned about the incident with the Saganaki Cheese, and we apologize for the lack of attention and responsiveness from our staff, including the dismissive attitude towards your request to reheat the bread. This is not reflective of the level of service we strive to provide, and we will address this issue promptly to ensure it does not happen again. We understand your frustration with the prolonged wait and the unfulfilled promises from our management team. Please know that we take your feedback seriously, and we will be taking immediate steps to improve communication and accountability within our staff. Customer satisfaction is our top priority, and we are genuinely sorry that we failed to meet your expectations during your visit. We would like the opportunity to make things right for you. Please feel free to contact us directly or visit us in person to speak with the owner. Your feedback is invaluable to us, and we are committed to regaining your trust and confidence in Cloud Nine Bar & Grill. Once again, we apologize for the disappointment and frustration you experienced. We hope to have the chance to welcome you back in the future and provide you with the exceptional dining experience you deserve.More
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Barbecue, Options végétariennes
Ouvert maintenant
11:00 - 00:00
€€€€
Fourchette de prix par personne CAD 14 - CAD 35
© OpenStreetMap
contributions
Adresse
368 Bayly St W, Ajax, Ontario, Canada
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| LundiLun | 11:00-00:00 |
| MardiMar | 11:00-00:00 |
| MercrediMer | 11:00-00:00 |
| JeudiJeu | 11:00-00:00 |
| VendrediVen | 11:00-02:00 |
| SamediSam | 11:00-01:00 |
| DimancheDim | 11:00-00:00 |
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