Butchie's

Hi Will, Thank you for taking the time to leave a review, and we sincerely apologize for …Hi Will, Thank you for taking the time to leave a review, and we sincerely apologize for the missing sides in your order. We completely understand how disappointing this experience must have been. We’d like to explain how third-party delivery services, such as Uber Eats, operate. They process payments and handle refunds or credits directly, which means we don’t have the ability to issue additional compensation beyond what they provide. Additionally, drivers often pick up multiple orders from different locations, which can sometimes lead to delays or errors that are unfortunately out of our control. That said, we take great care to ensure every order leaving our kitchen is accurate and complete, and we’re very sorry that this didn’t happen in your case. We’ll review this internally to prevent similar issues in the future. We truly value your feedback and hope you’ll give us another chance to make it right. If you’d like to discuss this further, please don’t hesitate to reach out to us directly. [email protected] Best regards, The Butchie’s Team More