Arrêtez-vous dans ce restaurant et commandez des cheeseburgers savoureux. Les gourmets disent qu'un funnel cake est délectable ici. Vous apprecierez un milk shake immense dans Burger Factory.
L'atmosphère chaleureuse de ce lieu permet aux invités de se reposer après une longue journée de travail. Un employés accueillant attend les clients tout au long de l'année. 4.5 est la note que cet endroit a obtenu du sytème de notation de Google.
Solid burger and fries. Got their classic burger with added grilled onions. Nice messy burger, great buns (didn't draw too much attention to themselves), just the right amount of toppings, patty was flavorful but could have been juicier. Fries were crispy, well seasoned and not greasy. Service: Dine in Meal type: Lunch Price per person: CA$10–20 Food: 4 Service: 5 Atmosphere: 5
I don’t think I’ve ever taken the time to write a negative review, and doing so pains me to be honest. My family and I attended this restaurant and were initially very excited. The atmosphere was modern and the menu looked delicious. We placed our order for three at a cost of just under $70 which seemed high, but at the end of the day everything seems to be more expensive these days and I’m willing to pay for good quality food. When we arrived there was nobody present to take our order, we waited for a few minutes and then eventually rang the little bell they had placed on the counter and eventually someone came out. The staff member really didn’t seem happy to be there and honestly we sort of felt like an intrusion just placing our order. There were other customers waiting for their orders who looked visibly frustrated but we placed it anyway. Then we waited for nearly 30 minutes. We ran out of time to eat and eventually asked to change our order to take out as we had a previous engagement to get to. Eventually the food came out and we left. The food itself wasn’t good. The chicken sandwiches that we had ordered didn’t seem to be fully cooked, so we had to throw them out. My sons hamburger seemed fine and he did enjoy it. For what we paid, it was very disappointing and to ultimately have to throw most of it out was really really disappointing. Maybe we just went on a bad day but not sure I’d recommend them given our experience. Food service is a really hard job and I have nothing but respect for the people who prepare and serve our food. I really hope this restaurant figures things out. Service: Dine in Meal type: Lunch Price per person: CA$60–70 Food: 1 Service: 1 Atmosphere: 1
B
Response from the owner6 mois plus tôt
Hi Steve, First and foremost we are deeply apologetic for the unsatisfactory experience you had at Burger Factory Richmond Hill. As an operator, I want to reassure you that we take pride in our fresh, high quality burgers and pay extra attention to providing the best level of customer service that we can. Unfortunately, this was not the case during your visit and for whatever reason - that’s on us! As you can see based on our honest reviews, this is generally not the case for us here at Burger Factory. We would appreciate a chance to make things right for you. If you would consider it, we would like to offer you and your family a free meal on us! Please let us make things right and show you our true standard of customer service and food. Feel free to give us a call if you have any other concerns! Sincerest apologies Anum, Operations Manager
Wen’t to burger factory Richmond Hill What an Amazing burger Nashville chicken sandwich double patty onion rings great food great atmosphere. Highly recommended trying this place. Parking: Many spots Service: Take out Meal type: Lunch Price per person: CA$10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Volcano Chicken Combo Parking space: Plenty of parking Parking options: Free parking lot