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Response from the owner
21 jours plus tôt
Natalya, good afternoon! Thank you very much for your honest and detailed review. We are sincerely sorry that your last visit to our cafe left you with a negative impression. We really …Natalya, good afternoon! Thank you very much for your honest and detailed review. We are sincerely sorry that your last visit to our cafe left you with a negative impression. We really appreciate that you were our regular guest and always noted our interior, cleanliness, as well as the quality of our cakes, and we are especially sorry that this time “Red Velvet” disappointed you. We agree with you that a stale cake, and even at such a price, is unacceptable. We are also very sorry that you experienced disorganization of our staff and chaos when placing your order, especially in a situation where you were the only customer in line. We understand that this is unacceptable and we will definitely work to improve our service. We want to understand this situation and correct it to regain your trust. To do this, it would be very useful for us to contact you personally. Could you please provide us with your contact information (phone number or email address) to us at: [email protected]. We guarantee that your comments will be heard and taken into account, and we will try our best to make your next visit to our cafe much more enjoyable. Thank you for your understanding and help in improving our work.More
