Brep Pizzeria, Da Esperto

We are sincerely sorry to read about your negative experience and thank you for sharing your feedback in a constructive way. We take our customers' opinions very seriously, as they help us grow and improve our service. …We are sincerely sorry to read about your negative experience and thank you for sharing your feedback in a constructive way. We take our customers' opinions very seriously, as they help us grow and improve our service. We deeply apologize if the pizzas you ordered recently did not live up to your expectations, especially after a positive first experience with us. The dough, the ingredients and the overall quality have always been our priority, and we are sorry that this was not the case this time. We also regret the way your telephone report was handled. The intent was certainly not to justify ourselves, but evidently we failed to convey the right attention to your problem, and for this we apologize. We hope you can give us another opportunity in the future to show you that we are able to offer again the quality service that you have appreciated in the past. In the meantime, we will work on the aspects you highlighted and ensure that similar incidents do not happen again. Thanks again for your time.More