Bottega Frawli

Merci Beaucoup

We're sorry to receive not one but 2 1-star reviews... but what's most disappointing is that you didn't describe your experience correctly... you arrived without reservations and even though we were full, our waitress found a place for you. …We're sorry to receive not one but 2 1-star reviews... but what's most disappointing is that you didn't describe your experience correctly... you arrived without reservations and even though we were full, our waitress found a place for you. You ordered a focaccia and a roast beef, unfortunately the girl understood that you only wanted the focaccia... after 5 minutes the focaccia arrived, which you ate and appreciated... when the girl cleared the table and asked you if you wanted something else or a dessert, only at that point you said that you had also ordered a roast beef; the waitress apologized and told you that she would make it for you straight away, apologizing again for not having understood! You asked for the bill and left... I'm writing this to you but it may also help our future customers: we admit our mistake and we are sorry for not having understood but it was enough to tell the girl that you had also ordered another dish and, having understood the mistake, she would have immediately remedied it! When you write reviews, be correct because there are guys who do this job with passion and it's not right to give a star for a dish we didn’t understood! It will happen to you too that you forget or get something wrong, I hope you don't find someone judging you like you did. Thanks anyway for your review which will certainly help our future customers. The Bottega Frawli’s staffMore

thanks