You guys used to be one of our favourite fast food shops. After I received no cheese where I was billed for it, I thought it was only a mistake. Second time around I thought the same thing. 3rd time I phoned Big Bites and told them. Today it happened again with my colleague. Kindly abstain from charging your clients for cheese when you don't even add it. It's only cheese, I know, but firstly it DOES make a big difference in taste and secondly its the principle. If you cheat your clients like this, what else can you do. It's a moral compass.