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Response from the owner
11 jours plus tôt
Dear Silvia, Thank you for writing to us and we sincerely apologize for the inconvenience you experienced. Unfortunately, due to an unexpected event, we were unable to open …Dear Silvia, Thank you for writing to us and we sincerely apologize for the inconvenience you experienced. Unfortunately, due to an unexpected event, we were unable to open on time as planned, and we understand the inconvenience this may have caused you. We would like to underline that this is a very rare situation and we always try to avoid it happening. Your feedback is important to us and we will do our best to ensure greater punctuality and communication in the future. We hope to be able to welcome you soon to offer you a better experience. Best regards, The Poke Club TeamMore