How can you hire such unfriendly staff? You can't get decent staff anymore or in Germany in general, this was my last purchase in the Rewe branch, thank God there are still competing companies that have it. Price per person: €10–20 Food: 2 Service: 1 Atmosphere: 2
Bought 4 golden rolls in the evening, found them at home to be bone hard. I wanted to exchange the item the next day, but unfortunately it wasn't possible. Instead, I was told by the unfriendly staff that "if you come in just before closing time, the rolls will be hard." Keep it up and the next bakery chain files for bankruptcy. Food: 1 Service: 1 Atmosphere: 1
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Response from the owner2 mois plus tôt
Dear Mr. van H., Thank you for this information! At this point we would like to apologize for the inconvenience caused to you. We still need some information about the exact day …Dear Mr. van H., Thank you for this information! At this point we would like to apologize for the inconvenience caused to you. We still need some information about the exact day and time so that we can discuss this incident internally. Please send us an email to [email protected] and we will be happy to settle your complaint.More
Well, the friendliest staff doesn't work there. Baked rolls taste better. In my opinion, the majority of things are not of good quality and are very expensive! There was a hair and a dead fly in my cake... appetizing is different. I won't leave my money here anymore!
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Response from the owner6 mois plus tôt
Hi Dana, we're sorry that you didn't like our service or the quality of our baked goods. In such cases, we ALWAYS ask that you either bring the baked goods back or take photos so that we have proof that there was real hair and a dead fly in …Hi Dana, we're sorry that you didn't like our service or the quality of our baked goods. In such cases, we ALWAYS ask that you either bring the baked goods back or take photos so that we have proof that there was real hair and a dead fly in the baked goods. We are always open to criticism and feedback and of course also interested in compensating customers accordingly, but this only works if you get in touch with us. If you are interested and have taken photos of the incidents, please send an email to [email protected]. Many greetings from KefenrodMore