Boulangerie Feuillette

Hello Jeanne Larique, We are sorry that your visit was not entirely satisfactory. …Hello Jeanne Larique, We are sorry that your visit was not entirely satisfactory. It is regrettable that the reception did not live up to your expectations and that the quality of the products did not meet your requirements. The situation you describe concerns one of our employees in training, who is still learning. We undertake to pass on your comments to store managers in order to prevent this from happening again. We thank you for your understanding and patience. Sincerely, The Feuillette teamMore

Good morning, Thank you for taking the time to share your comments with us. …Good morning, Thank you for taking the time to share your comments with us. After checking the timetables, we certify that the rum babas were indeed made the same day. Regarding macarons, it is recommended to remove them from the refrigerator approximately 30 minutes before consuming them. We nevertheless remain surprised by your feedback, given the high standards we place in the quality of our products. No feedback on this weekend regarding the rum babas. However, we understand that this situation can be disappointing, but without photos or returns of the products, it is impossible for us to go further in the analysis. The fact that the products were thrown away makes verification difficult and limits our ability to identify the origin of the problem. As for the response time, we took less than 48 working hours to respond to you, in accordance with our usual commitments, especially with the Monday holiday. We regret this incident. Kind regards, The Feuillette teamMore