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Response from the owner
6 mois plus tôt
Dear Al Hamdoulilah,Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations.Please note that the room you booked did not include a private bathroom, and this information is clearly indicated at the time of reservation. We also do not advertise breakfast as part of our offerings; instead, we provide a communal kitchen where guests are welcome to prepare their own meals.We understand that comfort and atmosphere are important, and we appreciate your feedback as it helps us work toward making improvements.Best regards, The Alessandro Palace Team