ALEX Zwickau

Dear Michael,Thank you for reaching out to us and sharing your experience. You have addressed a very sensitive issue, which is of utmost priority both in our restaurants and at the management level. We take our responsibility towards both our guests and our employees very seriously.We deeply regret that you had such an experience during your visit.Please allow us to assure you that hygiene is our top priority. We maintain exceptionally high standards to not only meet but exceed all legal requirements, which are regularly inspected. Additionally, we implement further measures that set us apart as responsible professionals in the food service industry.However, in rare instances, it is possible that a mouse, attracted by food aromas, may find its way into a restaurant. In such cases, immediate action is required. We sincerely apologize for the inconvenience caused and for the response of our staff, which, as you described, was inappropriate. We have already addressed this matter internally to ensure it does not happen again.Best regards,your ALEX-Team

We are sorry that you got this negative impression of us. A friendly interaction is a 1A priority for us. The next time you visit us, you can see for yourself that we usually have a very friendly atmosphere. Hope to see you next time!