Tea Monarch

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C'est le meilleur lieu près de Richmond Olympic Experience. Si vous n'avez jamais goûté la cuisine taïwanaise, venez à ce café. Ici, vous pouvez commander un oolong immense.

Le succès de Tea Monarch serait impossible sans un employés accueillant. Un service digne est toujours un plaisir. C'est une bonne nouvelle pour les clients que ce lieu propose un prix raisonnable. Il est connu comme un endroit avec un décor mignon.

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Tiffany P. Demander la suppression d'informations
After finding street parking, we walked over to Tea Monarch, an aesthetic tea shop with a modern wooden interior. Because it was our first time here, we took a while to figure out our orders. The cashier was kind, didn't rush us, and even offered recommendations. Unfortunately, our pricey fruit tea and milk tea just tasted okay.
D
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Late review.  This is for a February 2020 visit.  Nice clean and modern space.  Reasonably courteous staff.  Crema tea was great.  It was my first time trying that style and it was just right.  Now if I could get myself across the border I'll give them a. Try again.
B
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Horrible customer service by the owner. I would recommend anyone to consider elsewhere for bubble tea with the plentiful options in Richmond, BC - the bubble tea capital of Canada effectively. The initial experience had been good. I had intended to write about Tea Monarch on a blog as one of the best bubble tea in Richmond (#3 in my pick) however my recent experience on October 5 stymied the entire experience. I will never be back at Tea Monarch even if you paid me to. The owner has absolutely no sense of customer service. The staff has been friendly always in my experience but what seems to be the owner is a horrible person and horrible customer service. Outright lying. Seriously, just go somewhere else for bubble tea where you'll be more welcomed and a more honest business owner. If someone can tell a white lie, you don't know what other short-cuts and shady practices they can employ. In fact, if you're in the area - just go over to Milk Cow on the opposite side for some ice cream or if you really want boba CoCo is a new shop right by River Green. Tea Monarch is almost always empty anyways so don't expect them to be around much longer. So this is what happened. A while back I ordered through Fantuan a promotion which was pretty incredible value. I ordered a Rose Q Tea and two other drinks as you get $10 off $15 for new customers on Fan Tuan (and I told pretty much every one about it casually in conversations because it was actually a great deal). That time when I ordered the Rose Q Tea and Taro Milk Tea. Everything was great except the Rose Q Tea didn't have pearls which I thought was unusual as the Q tea actually should include pearls & coconut jelly. I asked the staff that there should be pearls in it shouldn't it? Anyways, the staff was very friendly and didn't make a big deal of it; I just wanted to check the order chit as I ordered Rose Q which should have pearls. He just asked oh you want pearls, no worries, will add it. And he did as they were preparing the last orders before closing. Now the 2nd time I once again ordered through the Fantuan app which was the two remaining promotion. (You get two returning customer $7 off $15; as mentioned, great deal.) I had been using the promotion to try the different bubble tea and drinks they have as was intending to write about it as the best bubble tea in Richmond on a blog and had wanted to see which drinks to recommend. Now the 3rd time at the store I also ordered the Rose Q Tea again among two other drinks (just to reach the threshold for the promotion). This was when I met this man the first time. Everything seemed well but when I walked out the store I notice there wasn't the Q (coconut jelly and pearls) again. So I just contacted Fantuan to let them know there was a menu translation error that Rose Q was printing as Rose Tea. I didn't expect anything from it, just thought to tell them to correct the menu translation and was told the restaurant told them it should be Rose Tea instead of Rose Q. For the inconvenience, they just gave me a $3 coupon for a future order. Now, a couple weeks later, I went in to the store again and ordered through Fantuan. I had already begun writing about the bubble tea and saying customer service was very friendly & good LOL (before I met the owner - this guy has no rational or friendliness - the female staff was very friendly with passing the drink which had pearls probably wondering why the owner lied about having no pearls) and the cafe was spacious so would be good for large gathering with friends. I also specifically mentioned that they have a promotion with Fantuan but as a courtesy not to consume in the store since you're getting half off. (although I didn't expect you'd actually be told off about it by a restaurant owner WHILE WAITING for the drink - after all the cafe was open AND EMPTY ... so what are you just breathing more oxygen?) He rudely said you ordered take out, so you cannot drink it in store... while waiting for my drink. Seriously, that was the first thing I was greeted with when I asked about my order as I waited for it.... rather rudely too. Horrible experience. Then I was promptly told "We have no pearls". So then I asked to cancel the order because I mean, what's the point of bubble tea with no pearls. Still, I didn't want to inconvenience them and just asked to cancel the 2nd order (Taro Milk Tea. I had wanted to try the Matcha Milk Tea this time which was already preparing, the other was still pending. Ordered the Taro Milk Tea as an extra drink as I was walking into the store.) LOL the owner told me I had to contact Fantuan myself to cancel, the order he claimed there was no pearls (when the merchant could actually reject the order) Imagine to learnt actually the owner was just lying. (learnt there was pearls because while cancelling w/ FT CS, CS said they had pearls) Was trying to be polite, he was trying to be rude. Go somewhere else. Horrible ppl. Hope they close
FerméOuvre à 12:00
€€ Fourchette de prix par personne CAD 14 - CAD 34
Tea Monarch sur la carte
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Lansdowne
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Unit 175-6971 Elmbridge Way, V7C 0A5
Richmond, Colombie-Britannique, Canada
Adresse
Lansdowne
Unit 175-6971 Elmbridge Way, Richmond, Colombie-Britannique, Canada, V7C 0A5
Particularités
Cartes de crédit acceptées Wifi À emporter Accès personnes handicapées
Heures d'ouverture
LundiLun 12:00-19:00
MardiMar 12:00-19:00
MercrediMer 12:00-19:00
JeudiJeu 12:00-19:00
VendrediVen 12:00-22:30
SamediSam 12:00-22:30
DimancheDim 12:00-22:30
Instagram
@tea_monarch

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