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Response from the owner
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Hello Monica MeDeLe, We are sorry to hear that you had a disappointing experience during your visit …Hello Monica MeDeLe, We are sorry to hear that you had a disappointing experience during your visit to our Mozart establishment. We take your feedback very seriously and sincerely apologize for any inconvenience you may have experienced. We understand your dissatisfaction with the service you received and we are truly sorry for this situation. It is unacceptable that our employee was rude and unpleasant when taking your order. We will immediately take steps to remedy this situation and ensure that this does not happen again in the future. We would like to thank you for taking the time to share your experience with us. Your opinion is very important to us, because it allows us to constantly improve the quality of our services. We hope to have the opportunity to welcome you again in the future, to offer you an exceptional experience that reflects our values.More