Burger Joint from Hell. Stopped in with a friend to order supper items for take-out, had been told this place was good. I remember the 'original' Fergus Burger back when they were downtown and original owner. Expecting the same quality of food and service, thought we'd give it a try (recent ownership/name change). This place will never be visited by us or friends again!
The staff were disorganized, nonprofessional, and couldn't get the order correct.
The food was cold and they were telling other customers that many items were now not available. Counter list showed many items no longer instock. Overheard from the kitchen "we're out of buns". The counter person told 2 guys approaching that there were no longer any french fries and only enough ingregients to make 2 more milkshakes. This, all on a weekend at supper time.
After hearing this we took the wise move to check our order before leaving the counter. There was no gravy order, Chicken burger was absent. That was later filled. The 2 fry orders (last ones made before running out) were very small and expensive. The whole order came to just over $30. (steep you say).
Off home we went. Opened the bag and food was still cold, friend had ordered a double cheese burger. It had NO cheese. My Cheese burger had NO hamburger patty! That's right...NO PATTY and NO cheese....just lots of lettuce and onions and stone cold of course. Friend gave me one of his patties (still no cheese) and we found it was undercooked. Tossed into trash can. Fries were ok, and the chicken burger tolerable. The tossed salad was smothered in dressing.
A TOTAL waste of time and money making the 20km drive there and back.
I'll be warning others to never enter this business.
To be sure, this review is for the date 13 Jul,2014 and under the new name of Fergus Burger Stop (formerly Sam's Family Burger-which also had received bad reviews).
The staff were disorganized, nonprofessional, and couldn't get the order correct.
The food was cold and they were telling other customers that many items were now not available. Counter list showed many items no longer instock. Overheard from the kitchen "we're out of buns". The counter person told 2 guys approaching that there were no longer any french fries and only enough ingregients to make 2 more milkshakes. This, all on a weekend at supper time.
After hearing this we took the wise move to check our order before leaving the counter. There was no gravy order, Chicken burger was absent. That was later filled. The 2 fry orders (last ones made before running out) were very small and expensive. The whole order came to just over $30. (steep you say).
Off home we went. Opened the bag and food was still cold, friend had ordered a double cheese burger. It had NO cheese. My Cheese burger had NO hamburger patty! That's right...NO PATTY and NO cheese....just lots of lettuce and onions and stone cold of course. Friend gave me one of his patties (still no cheese) and we found it was undercooked. Tossed into trash can. Fries were ok, and the chicken burger tolerable. The tossed salad was smothered in dressing.
A TOTAL waste of time and money making the 20km drive there and back.
I'll be warning others to never enter this business.
To be sure, this review is for the date 13 Jul,2014 and under the new name of Fergus Burger Stop (formerly Sam's Family Burger-which also had received bad reviews).