Otters Bistro&Lounge

Name: Otters Bistro&Lounge
Address: Triq Santa Marija, Iż-Żebbuġ, Malte
Telephone: +35621556606
Price range: $$
Rating: 4.1

2471 notes

N°12 de 81 restaurants à Iż-Żebbuġ

Méditerranéen, Européen, Cuisine équilibrée

FerméOuvre à 10:30

€€€€ Fourchette de prix par personne €10 - €24

Triq Santa Marija

Iż-Żebbuġ, Malte

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Si vous n'avez jamais goûté la cuisine méditerranéenne, venez à ce restaurant. Otters Bistro&Lounge pourrait vous faire plaisir avec un poke de thon fascinant. Commandez un parfait savoureux. Après une longue journée de travail, vous pouvez goûter un limoncello délicieux. Un café immense est un bon choix.

Il est facile de trouver ce lieu grâce à son emplacement. Un personnel souriant vous recevra chez cet endroit tout au long l'année. Un service professionnel est toujours un plaisir. On vous recommande aussi cet endroit car il propose un prix abordable. Un décor familial et une atmosphère décontractée permettent aux clients de se détendre. D'après le classement de Google, ce restaurant a obtenu un score de 4.3.

Avis d'utilisateurs sur les plats et les services

alvogen

faboulous

splashing

la baie de Marsalforn

gina

deboned

albert

view of Marsalforn

the rocks

rockfish

Voir toutMoins

Evaluations des Otters Bistro&Lounge

Foursquare

(7,1/10)

Google

(4,3/5)

1171

Trip

(4/5)

1277

Facebook

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Service Temporairement Indisponible Merci de réessayer plus tard.

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Katia Hayrault un an plus tôt sur Google

Restaurant très bien situé au bord de l eau. Par contre cocktail pris sans accompagnement de toasts, contrairement à un autre resto sur le port, qui en plus sert un verre d alcool gratuit en fin de repas Les haricots verts servis avec le lapin cuits à l eau et élastique...et pour finir nous avons eu le droit à une dispute du personnel devant nos yeux!!! Le serveur n apportait pas d explications sur les plats et très oppressant dès notre arrivée pour choisir à boire. Service: Dine in Meal type: Dinner Price per person: €25–30 Food: 3 Service: 4 Atmosphere: 2

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Beso 3 années plus tôt sur Restaurant Guru

Hyper décevant. Salmon parcel (croûte pas cuite et molle). Fisherman's fish : calamar pas cuit, pommes de terre rôties semi cuites et molles. Chou-fleur pas frais. Prosecco servi à température ambiante. Rabattez-vous sur le menu enfant il est correct.

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Barbora 4 mois plus tôt sur Google

During a recent visit to Otters Bistro&Lounge my dining experience was unfortunately disappointing on several fronts, from the food quality to the service provided. Below, I detail the critical points of my visit, highlighting the discrepancies and inadequacies that I encountered. 1. Paella: Paella is a traditional Spanish dish that is meant to be a flavorful amalgamation of rice, saffron, chicken, seafood, and vegetables, typically cooked and served in a broad, shallow pan known as a paellera. This cooking method gives paella its distinctive texture and flavor. However, what I was served could only be described as a misrepresentation of this iconic dish. The "paella" I received was essentially a risotto—a creamy Italian rice dish. It lack the signature saffron-infused rice with a crispy bottom layer (socarrat). Furthermore, the menu explicitly mentioned that the paella would be served in a traditional paellera, but this was not the case, as shown in the attached photo. This fundamental misunderstanding and misrepresentation of paella were profoundly disappointing. 2. Ravioli Rabbit: The second major issue was with the ravioli rabbit. When we pointed out that the ravioli was undercooked and essentially raw, your response was both rude and dismissive. You remarked, "some people call it al dente," which was not only inaccurate but also condescending. In Italian cooking, "al dente" refers to pasta that is cooked to be firm to the bite, not raw and chewy as the ravioli was. This inability to prepare pasta correctly is unacceptable, especially when the dish in question is prominently featured on the menu as specialty. 3. Customer Service: Good service can often compensate for less-than-perfect food, but this was not the case. The service we received was equally unsatisfactory. There was a noticeable lack of attentiveness and professionalism from the staff. When we expressed our concerns about the food, the response was dismissive rather than apologetic or constructive. Their prideful and rude attitude further exacerbated our dissatisfaction. The final blow came with the presentation of the bill. It was delivered without any explanation or acknowledgment of our dissatisfaction. The server simply placed the bill on the table and walked away without a word. This impersonal and brusque handling of the situation was the last straw in what was already a dismal dining experience. The lack of courtesy and customer care was starkly evident. In conclusion, my visit to this place was marred by poor food quality and subpar service. The paella was incorrectly prepared and not served as described, and the ravioli was undercooked, contrary to the "al dente" claim made by you. The staff’s inability to accept constructive feedback and their indifference to our dining experience were significant letdowns. A restaurant must deliver a satisfying experience, both in terms of food and service. Sadly, it failed on both counts. If your response to this review is once again rude and prideful, it will be nothing short of laughable. It’s almost amusing how you think you can dismiss knowledgeable customers and somehow come out on top. If the person managing (responding to feedbacks) this place believes that treating diners as if they’re clueless about food will make them feel superior, they’re in for a surprise. It’s clear who’s actually out of touch here, and it’s certainly not the diners. Your failure is not just obvious—it's your signature. It’s a perfect reflection of your mediocrity and inflated self-perception. And seriously, one more time, treating customers like they’re stupid and don’t know anything about food instead of offering an apology and attempting to make things right? It’s laughable. Service: Dine in Meal type: Dinner Price per person: €45–50 Food: 1 Service: 1

Response from the owner 4 mois plus tôt

Dear Barbora We appreciate non offensive constructive criticizim. If you are totally disappointed we will refund you as we want our patrons to leave happy. Please contact us on [email protected] Thank you.

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