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A Otters Bistro&Lounge, vous pouvez déguster des pizzas

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La cuisine méditerranéenne est bien préparée à ce restaurant. La plupart des visiteurs recommandent de goûter un saumon fascinant. Un parfait cuit à la perfection est le plat le plus savoureux. On vous offrira un merlot délicieux. Parmi les boissons, il y a un café immense.

Choisissez une table à l'intérieur ou à l'extérieur. Le succès de Otters Bistro&Lounge serait impossible sans un personnel énorme. Un service luxueux est ce que les clients apprécient ici. Ce lieu vous offre un bon choix de plats à un prix juste. Dans cet endroit, les visiteurs peuvent apprécier une atmosphère spectaculaire et un décor moderne. D'après le classement de Google, ce restaurant a obtenu un score de 4.3.

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€€ €€ Prix moyen ~ €8 - €21

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Avis d'utilisateurs sur les plats et les services

alvogen

faboulous

la baie de Marsalforn

the COWboy Burger

gina

albert

view of Marsalforn

deboned

rockfish

the rocks

Evaluations des Otters Bistro&Lounge

Foursquare 7,1/10 ⋅ 62 notes Google 4,3/5 ⋅ 1437 notes

Trip 4,2/5 ⋅ 1322 notes

Facebook Pas encore noté

Particularités

Terrasse extérieure Wifi Réservation Cartes de crédit acceptées Livraison À emporter Accès personnes handicapées

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Avis des visiteurs sur Otters Bistro&Lounge

581

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Service Temporairement Indisponible Merci de réessayer plus tard.

Hms Hms

4 mois plus tôt sur Google

Restaurant très propre , les plats sont très bon la vue sur la mer est magnifique l’ambiance aussi et les Serveuse trop gentilles Mercii. Food: 5 Service: 5 Atmosphere: 5

Beso

4 années plus tôt sur Restaurant Guru

Hyper décevant. Salmon parcel (croûte pas cuite et molle). Fisherman's fish : calamar pas cuit, pommes de terre rôties semi cuites et molles. Chou-fleur pas frais. Prosecco servi à température ambiante. Rabattez-vous sur le menu enfant il est correct.

Barbora

un an plus tôt sur Google

During a recent visit to Otters Bistro&Lounge my dining experience was unfortunately disappointing on several fronts, from the food quality to the service provided. Below, I detail the critical points of my visit, highlighting the discrepancies and inadequacies that I encountered. 1. Paella: Paella is a traditional Spanish dish that is meant to be a flavorful amalgamation of rice, saffron, chicken, seafood, and vegetables, typically cooked and served in a broad, shallow pan known as a paellera. This cooking method gives paella its distinctive texture and flavor. However, what I was served could only be described as a misrepresentation of this iconic dish. The "paella" I received was essentially a risotto—a creamy Italian rice dish. It lack the signature saffron-infused rice with a crispy bottom layer (socarrat). Furthermore, the menu explicitly mentioned that the paella would be served in a traditional paellera, but this was not the case, as shown in the attached photo. This fundamental misunderstanding and misrepresentation of paella were profoundly disappointing. 2. Ravioli Rabbit: The second major issue was with the ravioli rabbit. When we pointed out that the ravioli was undercooked and essentially raw, your response was both rude and dismissive. You remarked, "some people call it al dente," which was not only inaccurate but also condescending. In Italian cooking, "al dente" refers to pasta that is cooked to be firm to the bite, not raw and chewy as the ravioli was. This inability to prepare pasta correctly is unacceptable, especially when the dish in question is prominently featured on the menu as specialty. 3. Customer Service: Good service can often compensate for less-than-perfect food, but this was not the case. The service we received was equally unsatisfactory. There was a noticeable lack of attentiveness and professionalism from the staff. When we expressed our concerns about the food, the response was dismissive rather than apologetic or constructive. Their prideful and rude attitude further exacerbated our dissatisfaction. The final blow came with the presentation of the bill. It was delivered without any explanation or acknowledgment of our dissatisfaction. The server simply placed the bill on the table and walked away without a word. This impersonal and brusque handling of the situation was the last straw in what was already a dismal dining experience. The lack of courtesy and customer care was starkly evident. In conclusion, my visit to this place was marred by poor food quality and subpar service. The paella was incorrectly prepared and not served as described, and the ravioli was undercooked, contrary to the "al dente" claim made by you. The staff’s inability to accept constructive feedback and their indifference to our dining experience were significant letdowns. A restaurant must deliver a satisfying experience, both in terms of food and service. Sadly, it failed on both counts. If your response to this review is once again rude and prideful, it will be nothing short of laughable. It’s almost amusing how you think you can dismiss knowledgeable customers and somehow come out on top. If the person managing (responding to feedbacks) this place believes that treating diners as if they’re clueless about food will make them feel superior, they’re in for a surprise. It’s clear who’s actually out of touch here, and it’s certainly not the diners. Your failure is not just obvious—it's your signature. It’s a perfect reflection of your mediocrity and inflated self-perception. And seriously, one more time, treating customers like they’re stupid and don’t know anything about food instead of offering an apology and attempting to make things right? It’s laughable. Service: Dine in Meal type: Dinner Price per person: €45–50 Food: 1 Service: 1

Response from the owner un an plus tôt

Dear Barbora We appreciate non offensive constructive criticizim. If you are totally disappointed we will refund you as we want our patrons to leave happy. Please contact us on [email protected] Thank you.

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Otters Bistro&Lounge

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