Française, Options végétariennes
FerméOuvre à 07:00
€€€€
Fourchette de prix par personne plus de ZAR 900
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La cuisine française créée par un chef talentueux est grandiose ici. Rien n'est mieux que de manger un filet américain cuit à la perfection. Dans Morrells Boutique Manor House, les visiteurs peuvent commander un gâteau aux fruits bon. Beaucoup de visiteurs commandent un vin délicieux. Un thé est immense, essayez-le.
L'atmosphère agréable de ce lieu fait que les clients se sentent bien et passent un bon temps. Le succès de cet endroit serait impossible sans un personnel amical. Un service digne est toujours un plaisir. Les visiteurs de Morrells Boutique Manor House sont entourés par un décor énorme. Google lui donne un score de 4.6, vous pouvez donc choisir ce lieu pour y passer du bon temps.
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Merci de réessayer plus tard.
Française, Options végétariennes
FerméOuvre à 07:00
€€€€
Fourchette de prix par personne plus de ZAR 900
© OpenStreetMap
contributions
Adresse
229 Taaibos Rd, Randburg, Gauteng, Afrique du Sud, 2195
Particularités
Réservation
Cartes de crédit acceptées
Terrasse extérieure
Wifi
Heures d'ouverture
| LundiLun | 07:00-21:00 |
| MardiMar | 07:00-21:00 |
| MercrediMer | 07:00-21:00 |
| JeudiJeu | 07:00-21:00 |
| VendrediVen | 07:00-21:00 |
| SamediSam | 07:00-21:00 |
| DimancheDim | 07:00-21:00 |
If anyone is considering holding their wedding or event at this venue DON'T. You will be disappointed at every turn from initial enquiry, planning process and possible operations on the day.
I am writing this review for a friend of mine, who was hoping to hold her dream wedding day at Morrells and as I have been in the events/wedding industry for almost 20 years, both working in SA & UK, I was helping her plan her day. Please bare with me, this maybe a long review, but trust me when I say there is no way to shorten the horrible experience we had, the attitude received from Morrells staff, lack of customer service and basic curtesy courtesy. I probably can’t list everything cause there has been so many stuff-ups by Morrells.
Planning a wedding can be hard enough, never mind when it is a destination international wedding. When Jess fiancé proposed, they knew getting married in SA was the dream wedding they wanted.
Back in January 2019, Jess & Lee were recommended Morrell's Boutique Estate by one of her bridesmaid as that was were she had her wedding, so Jess & Lee thinking had high standards, they booked Morrells, not just for a wedding day only, but for full wedding weekend with 3 different events to take place from the Thursday to the Sunday. They also assumed it would be an ideal location for their guests to be able to stay for the full duration and as such Morrells was fully booked with the accommodation for their wedding party.
They paid the large deposit amount to secure the venue and wedding date for March 2020 and was excited about the fun they were going to have planning their dream day and sending out invites.
This excitement was very short lived, before it all went down hill and the stress and upset they then received from Bernice and Morrells staff was unexpected and the worse I have ever seen in my career.
Just to begin with, it took months of Jess contacting Morrells for them to finally confirm (at first they couldn’t find the payment, how can you “lose” 1000s of Rands) that they had received the deposit and their booking was secured for March 2020.
In August of 2019, I started asking Jess & Lee questions about their plans, being a nosy friend & bridesmaid ???? and this was when it came to light that Jess & Lee had no idea what they still need to arrange, they had received no contact or guidance from Morrells, other than to tell them that they were now being "looked after" by another co-ordinator (staff seemed to be leaving all the time), they had no event synopsis, timings of the day, confirmation of accommodation bookings, menus for food and wine, list of decor included and I could go on and on.
Being the organised friend that I am, I quickly drafted a simply synopsis for Jess & Lee to use for the planning and this was sent to Morrells to help keep track of details.
When I drafted this simple synopsis I had a copy of the previous email correspondence Jess had with the previous co-ordinators at Morrells and use this to fill in as much details as I could of what was included within their package, prices agreed etc. However, the new co-ordinator didn't seem to know or have a hand over of what was discussed and agreed. "The file wasn't updated" "File couldn't be found" "Wasn't passed onto us" excuse after excuse given.
After weeks of backwards and forwards with emails and phone calls, it was arranged that in November 2019 (4 months before their wedding day) Jess and I would have a video call with Gabi (Bernice daughter) & Francina to fully discuss all details of her wedding specifically decor, room layout, food menu and wine options. This 5 hour video call went ahead and even though they didn't seem fully prepared with what Jess had already provided in terms of decor colour and theme, we seemed to iron out a few details and agreed that Gabi would create a more detailed synopsis for all of us to use to arrange the final details.
Thereafter we found out that Gabi was leaving Morrells and Francina would be the new co-ordinator (this was now the 5 co-ordinator Jess & Lee had within 10 months of booking their wedding at Morrells). Giving Francina her dues, she had never been a co-ordinator for an event before, she mostly dealt with the flower and decor side of things and I don't think she fully understood all that was involved and I assumed she didn't get the full training or support needed from her managers.
Jess and I would have constant emails and phone calls to Morrells to chase up for information or confirm arrangements, so that we could ensure everything was planned. Just one example of the lack of communication, was that we wanted a picture of the Table Planner frame and design that was included with booking Morrells and using their exclusive stationary person to write it out. It took 2 months for this to finally be sent to us.
Jess & I worked very hard to try finalise details, such as RSVP numbers, menu choice for tasting, wine choice and drinks allocation and after 11 versions of Morrells Invoice from Francina for the full cost of her wedding day/wedding weekend, we were starting to feel hopeful by the end of January that all was on track.
Then a big shock arrived from Bernice, after months of communication with Francina, 100s of emails, synopsis being updated and 11 versions of invoices, towards the end of February Bernice takes it upon herself to email to advise (in a unprofessional manner) that Morrells staff will no longer be using/updating the synopsis (that her daughter created) and they would be reverting back to the original 1st version of the decor and food invoice (which had no and/or wrong details of everything we had discussed). So unprofessional!!! How could you do this to a couple 3 weeks before their wedding???
Unfortunately COVID then hit us all and Jess & Lee not only couldn't hold their wedding day, guests from UK and Australia couldn't fly out to SA, but they both contracted COVID and as such had to postpone to a new date. Even with this Morrells has/had taken weeks and constant contact/chasing from Jess and Lee to arrange a new date as they don't seem to be in any hurry to correspond with their booked bride & groom. Even when Lawyers get involved they don’t respond in a timely manner.
For a venue that makes you use their own in house and exclusive suppliers, doesn't allow for external suppliers to come in, I am very surprised at the lack of organization this venue has and that everything is half arsed and left to the very last minute.
For customers/clients to email and call on a constant basis to get a response is disgusting and Morrells should be ashamed for how they treat couples and their family/friends.
As I said in the beginning this is just a ‘brief’ overview of what planning an event at Morrells is like. I could go into detail about every aspect, even about how emails get set late at night/early morning, how a menu tasting was booked and planned 6 months in advance and when the couple arrive they get told it’s not in the calendar and they don’t have the food items in to provide the dishes they wanted to taste, how it was discussed for months and agreed on a room layout for the dinner reception, only for Bernice to advise 3 weeks prior that it "couldn't" happen. Or how Bernice tried to tell me (a friend of Jess's for over 20years) that organizing a memorial bouquet for Jess’s mum (this was a surprise for Jess) was not a good idea.
The entitled attitude from Bernice and some of the Morrells staff is disgusting, to put a couple through so much and have them jump through hoops just to be able to get a reasonable response and help planning their day is deplorable.
Please please take my advise and don't book your wedding or event at Morrells Boutique Estate, there are far better and beautiful venues in Joburg that will help you planner your day in a less stressful and upsetting atmosphere.