FLUNCH LYON ST PRIEST

Hello Tony, We are sorry to hear about your unpleasant experience at checkout. We take this …Hello Tony, We are sorry to hear about your unpleasant experience at checkout. We take this very seriously and will investigate this incident to ensure this does not happen again. Thank you for letting us know and we hope to have the opportunity to provide you with a better experience in the future. Sincerely, Mariam, Director Flunch St PriestMore

Good evening Christophe, Thank you for sharing your experience at Flunch Lyon St Priest. I'm sorry to …Good evening Christophe, Thank you for sharing your experience at Flunch Lyon St Priest. I'm sorry to hear that you encountered several issues during your visit, including a cold hamburger, frozen food wok, and dirty floors. Additionally, I am sorry to hear that you were greeted unwelcome by a member of staff when you asked for salt. I completely understand your disappointment with this situation. This kind of experience does not meet our quality standard at all and I sincerely apologize for any inconvenience this may have caused. As restaurant manager, I take this situation very seriously. I will immediately take the necessary steps to prevent this from happening again in the future. It is essential for us to guarantee hot, quality dishes, as well as a clean and welcoming environment for our customers. Thank you also for sharing your review with us via Google. Your feedback is valuable to help us constantly improve our service and provide a pleasant experience to our customers. We take into account all constructive comments in order to improve and better meet your expectations. Please feel free to contact me directly at the restaurant so we can discuss the best way to resolve this situation. Once again, I sincerely apologize for this negative experience. I hope you will give us another chance to welcome you in optimal conditions and offer you a positive experience at Flunch Lyon St Priest. Sincerely, Mariam Director of Flunch Lyon St PriestMore