Visiter New City Hall demande du temps et des efforts. Si cela vous donne faim, venez dans ce restaurant pour un délicieux repas. D'après les commentaires des visiteurs, la cuisine indienne est plutôt bonne. Allez déguster un agneau cuit à la perfection dans Charcoal Biryani si vous n'êtes pas loin.
La plupart du temps, on trouve ici une atmosphère confortable. Le score moyen de ce lieu sur Google est de 4.3.
I typically leave reviews only when a place stands out—either for being exceptionally outstanding or utterly disappointing. Unfortunately, Charcoal Biryani falls into the latter category. My 1-star rating stems from the following serious issues: 1. False Advertising: I ordered the Charcoal Grilled Kebabs with Salad, which is advertised on the menu (as shown in the picture I’ve shared) as a fresh green leafy salad. However, what I received was a stale, bitter coleslaw that tasted as if it had been left out of the fridge for far too long. 2. Food Taste and Texture: Beyond the subpar salad, the flavor and texture of the kebab were highly disappointing. The hardness of the kebab gave the impression of being multiple days old, likely frozen and thawed repeatedly. This is not the quality one expects from a place in Downtown. 3. Unwelcoming Service: The host, who I assume is also the chef and owner of the eatery, lacked warmth and hospitality. Their demeanor made the experience far less enjoyable, leaving a poor impression. 4. Health and Hygiene Concerns (The Cherry on Top): To make matters worse, the chef/host had a knife mishap, injuring their finger. What was most concerning, however, was that there was no effort to clean or replace the knife, nor to address the chicken that had come into contact during this incident. Such negligence raises serious health and safety concerns. These oversights not only compromised the dining experience but also posed potential health risks. I cannot, in good conscience, recommend this place. P.S.: I only leave reviews when the experience is either exceptionally great or extremely poor. So, before anyone assumes that I leave only negative reviews, please feel free to check my balanced 50/50 review history. Meal type: Lunch Price per person: $10–20 Food: 1 Service: 1 Atmosphere: 1
my first time trying biryani was here, so I can’t speak on how it compares to other places that serve biryani. however, the meal (chicken biryani) was so delicious! great portion size, tasty, and really superb customer service. i enjoyed my meal and will return again! Service: Take out Meal type: Lunch Price per person: CA$10–20 Food: 5 Service: 5 Atmosphere: 4
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Response from the owner27 jours plus tôt
Thank you so much for your kind words! We're thrilled to hear you enjoyed our food.
I hate to give this place 1 star unfortunately the food I had today on Thursday Aug 1 2024 vadapav was absolutely disgusting and not sure how old the product was as it was definitely stale take a look at the picture I had go to order and if I was eating in the food court I would have definitely taken this back for a refund however I didn’t have time to go back. I had to throw out the food in garbage after couple bites as it wasn’t edible. Order biryani and dosas but never order Vadapav Kind of unfortunate to rate them this low as I really enjoy their chicken biryani it is one of the best in the downtown core for lunch. Meal type: Lunch Price per person: $1–10 Food: 1 Service: 5 Atmosphere: 5
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Response from the owner2 mois plus tôt
Updated on Sep 5th, 2024 : Hi SanaThanks for your feedback. We acknowledge you are our regular guest and thank you for your continued support. We are equally disappointed by your experience. May we request that you visit the business location for a complete refund or replacement for the same amount as your order? Please visit us before the end of the month, August 30th, 2024, so that we can facilitate the same. We are looking forward to serving consistently good quality food to our patrons. Thanks again for your support. On behalf of team Charcoal Biryani - Commerce Court Food Court. Update: We were delighted to see you again, and serve freshly made Dosa. Hoping you enjoyed it. Looking forward to hosting you again, soon. Thanks