Café Charlöttchen Neu-Ulm
Kulinaria, Zdrowe jedzenie
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BarrelHouse est proche de Ratiopharm Arena. Beaucoup de monde vient à ce restaurant pour essayer des club sandwichs fascinants. Commandez un kaiserschmarrn savoureux. Le plus souvent, vous reviendrez à BarrelHouse pour goûter une bière délicieuse.
L'atmosphère intime de ce lieu permet aux visiteurs de se reposer après une longue journée de travail. Un personnel énorme attend les clients tout au long de l'année. Si vous voulez profiter d'un service professionnel, vous devriez aller à cet endroit. Payez un prix abordable pour manger dans ce restaurant. BarrelHouse a reçu la note de 4.4 sur Google d'après l'opinion des visiteurs.
Avis d'utilisateurs sur les plats et les services
spare Rips
zwiebelrostbraten Parking
5Price per person
déjeuner
service exceptionnel
dîner
atmosphère chaleureuse
personnel amical
club sandwichs
steaks
Particularités
Cartes de crédit acceptées
Pas de livraison
Terrasse extérieure
Réservation
Accès personnes handicapées
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4 mois plus tôt sur Google
6 mois plus tôt sur Restaurant Guru
We’ve visited Barrel House many times over the years and have always held it in high regard — great food, vibrant atmosphere, and in the past, warm and engaging service. We’ve been away from Ulm for a while, but recently returned for a short trip and were kindly gifted a visit to the Barrel House — which made the experience all the more meaningful. It was also a small wedding celebration, noted both in the reservation and on the voucher.
Let’s start with the positives: the food was, as ever, very, very good. Genuinely impressed. The kitchen still delivers at a high standard and the setting remains lovely. So full credit where it’s due.
Unfortunately, that’s where the positives end.
The service was, quite honestly, next to awful. Not actively rude — just absent. From the moment we arrived, we were simply shown to a table (without any greeting or choice of where to sit, despite a largely empty restaurant), and then largely forgotten. No one came to check on the meal, no one offered a top-up, no one acknowledged the special occasion — in fact, no one really acknowledged us at all.
And I’ve lived in Germany off and on for over 20 years, so I’m familiar with local service culture — this went beyond that. This was genuinely disengaged. At one point I found myself sitting with an empty glass for 35 minutes, and eventually had to go looking for someone. We watched other guests walk over to different tables to get cutlery or napkins. It was baffling.
There’s now a robotic server system in place, which I imagine was introduced to streamline things. But I’m not sure whether it’s helping or adding to the confusion. At various points, the robot delivered dishes — sometimes waitstaff helped unload it, sometimes the guests just did it themselves. To be perfectly frank, the robot gave a warmer welcome than any of the human staff. Which might be funny if it weren’t so indicative of a larger problem.
There were three couples inside and more outside — but enough staff (and robots) to manage. There just didn’t seem to be any structure or flow. No eye contact, no energy, no sense of care. It all felt oddly joyless. Which is such a shame, because the location, concept, and food are still strong.
This place used to be dynamic and personable — a real local favourite for us. Now it feels like the staff are just going through the motions. If they can get the service element back on track, it could easily reclaim its former charm. Until then, it’s a frustrating case of excellent food let down by indifferent service.
Apologies for the English review — hopefully someone finds it useful. And if the robot happens to read this: you’re doing great, keep it up.
un an plus tôt sur Google