ALEX Rostock

Name: ALEX Rostock
Address: Neuer Markt 17-18, Rostock, Mecklembourg-Poméranie-Occidentale, Allemagne
Telephone: +49381203760
Price range: $$
Rating: 4.2

4429 notes

N°103 de 400 cafés à Rostock

Allemand, Options végétariennes

Ouvert maintenant 09:00 - 23:00

€€€€ Fourchette de prix par personne €12 - €22

Neuer Markt 17-18

Rostock, Mecklembourg-Poméranie-Occidentale, Allemagne

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ALEX Rostock propose une variété de plats sucrés

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Sankt Marien Kirche est un excellent complément à l'expérience de ce restaurant. Si vous n'avez jamais goûté la cuisine allemande, venez à ALEX Rostock. Les cuisiniers de ce lieu font de leur mieux pour donner aux visiteurs des escalopes panées cuites à la perfection. Commandez des boules de Berlin savoureuses. On vous offrira un gin délicieux. Un latté immense fait parti des boissons les plus savoureuses à essayer.

Vous aurez de bons souvenirs de cet endroit parce qu'il est connu pour avoir un bon service et une équipe aimable, toujours prête à vous aider. On vous recommande aussi cet endroit car il propose un prix abordable. Une atmosphère ravissante est ce que représente ce restaurant. Sur Google, ALEX Rostock a reçu une note de 4.2 par ses clients.

Avis d'utilisateurs sur les plats et les services

frühstücksbuffet

flammkuchen

ignored

brunch Price

relax

breakfast buffet

young

might

sunday

weekend

Voir toutMoins

Evaluations des ALEX Rostock

Foursquare

(6,3/10)

Google

(4,2/5)

2743

Trip

(3,5/5)

177

Facebook

(4,2/5)

1444

Avis des visiteurs sur ALEX Rostock

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Service Temporairement Indisponible Merci de réessayer plus tard.

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Tino Lipka 8 jours plus tôt sur Google

We had dinner there with 6 people at the weekend and unfortunately I couldn't find anything good that evening. Starting with the fact that we had reserved a table and when we got there there was no table available. It was pure chaos there and the staff seemed to be completely overwhelmed. Of course we were put off at first and we should be patient. So we waited 15 minutes until the staff decided to put 2 small tables together, right in the entrance area, where you sat directly behind the reception and in the middle of the train when the door opened. The waiter came straight after to take the drinks order and they came relatively quickly, but from then on it was a matter of waiting, waiting, waiting... a whole 25 minutes until we asked if we could also order food. The waiter who wanted to take the food order didn't know anything about the technology, was completely overwhelmed and after 5 minutes of trying, he got a colleague to take the order. I'm a patient person but after that we waited a solid 75 minutes!!! on our food. At that time, other guests who came after us had long since received their food and were finished eating! This is an absolute disgrace. From what I've read in the other reviews, I'm not the only one who is massively dissatisfied with the staff. There probably needs to be urgent improvements or the staff should be better trained. That's not possible and is definitely a reason not to eat there anymore. The elevator for the disabled toilet is still broken!!! This has also been criticized in previous recessions and improvements were promised. Nothing happened!!! It's a shame that this isn't taken seriously. Conclusion: Absolutely not recommended, long waiting times, staff sometimes completely overwhelmed and poorly trained, you could eat food, although people may have different opinions about the portion size and the associated price. Food: 1 Service: 1 Atmosphere: 3

Response from the owner 2 jours plus tôt

Dear Tino, thank you very much for your review. A big sorry at this point! Would you like to contact us again at www.dein-alex.de/kontakt so that we can contact you personally? Keyword: ALEX Rostock Thank you & kind regards, your ALEX teamDear Tino, thank you very much for your review. A big sorry at this point! Would you like to contact us again at www.dein-alex.de/kontakt so that we can contact you personally? Keyword: ALEX Rostock Thank you & kind regards, your ALEX teamMore

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Antje Höppner 8 jours plus tôt sur Google

The evening starts strangely when you have made a reservation and then tables for two are put together by the staff so that the 6 reserved people still get a place. The place for us was right at the entrance, where the door opened and closed and we got every breeze. We ordered drinks, which worked well, but we had to wait another half hour before eating. The staff didn't seem to be familiar with what they wanted to include in the menu, or it seemed poorly incorporated, and the gentleman couldn't understand our requests or record them in the system because it wasn't yet known enough for them. A nice colleague took over after about five minutes, during which he watched him run miserably in front of the customer. However, we had to wait a good hour before the food came. Guests who came after us already had their main course before us. We were there with two children who were becoming more and more restless and we were starting to lose patience too. When we got our food, we weren't impressed with the portion sizes and the presentation of the dishes. Maybe reservations should be planned better and considered more sensitively given the rush of guests. Nobody can do anything about the unpleasant background noise, you probably have to accept that, but you should provide staff who are well organized and structured. Unfortunately we weren't impressed by the value for money and we were very sad and disappointed when we left. We are really very patient guests, we know how the staffing ratio can be set up and how difficult it is to find good staff. But sometimes fewer guests who are super satisfied are worth more than masses of guests, many of whom leave the location dissatisfied. By the way, the elevator for wheelchair users was still broken, as already reported in previous posts. Service: Dine in Meal type: Dinner Price per person: €30–40

Response from the owner 2 jours plus tôt

Dear Antje, thank you very much for your review. A big sorry at this point! Would you like to contact us again at www.dein-alex.de/kontakt so that we can contact you personally? Keyword: ALEX Rostock Thank you & kind regards, your ALEX team

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Robin Ollivander un an plus tôt sur Google

The staff at Alex Rostock has so very much to learn from their colleagues at Alex Dresden when it comes to service attitude towards customers! Visited Alex Rostock today around 7:15 PM. When we sat down at the outdoor table there were no menus on the table. 15 minutes later a waiter appeared. He mumbled something like "What do you want?" How could we even know what to order, if we were not given any menus?? We looked up the online menu on our cellphones and placed an order with the waiter. We got the warm food served by a different waiter. He spoke some words in German. When we said: "Sorry, English?" he just walked away and left us without plates, napkins, cutlery etc.! Such a bad service! Really poorly! I left our table and went into the restaurant to get some plates, napkins and cutlery myself. I found out that just 1 waiter seemed to be able to speak English but he was busy talking to some of his friends. The other guests were looking at us and laughing as we had to provide these things for ourselves. It is apparently REALLY hard to get good staff these times (pandemic times) but this was a TOTAL dragrace how we were treated! International speaking guests should go to Kai 40 at Radisson instead!

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